Assignment 5-Chapter 5 Troubleshooting

Question 1
1 out of 1 points

The six step troubleshooting program can only be
applied to software problems.   Page 217
Answer
Selected Answer:

 False

Question 2
1 out of 1 points

Most Microsoft patches and device drivers can be
applied to a 32-bit installation and also a 64-bit installation.  Page
230
Answer
Selected Answer:

 False

Question 3
1 out of 1 points

What is another name for a blue screen error
which occurs when processes running in kernel mode encounter a problem ad
Windows must stop the system?   Page 228
Answer
Selected Answer:

 c.
stop error

Question 4
1 out of 1 points

Which of the following is the last step in the
six step troubleshooting method covered in this chapter?   Page 217
Answer
Selected Answer:

 c.
Document

Question 5
1 out of 1 points

What should be tried whenever a system is caught
in an endless cycle of restarts?   Page 234
Answer
Selected Answer:

 c.
Boot into Safe Mode

Question 6
1 out of 1 points

Errors with memory are often difficult to
diagnose because they can appear intermittently and might be mistaken as other
types of errors. Page 231
Answer
Selected Answer:

 True

Question 7
1 out of 1 points

Which Windows tool can be used to identify a
driver that is causing a problem by putting stress on selected drivers,
causing the problem driver to crash?   Page 213
Answer
Selected Answer:

 b.
Driver Verifier

Question 8
1 out of 1 points

What should be done before any changes are made
to a system that is experiencing a problem?   Page 218
Answer
Selected Answer:

 b.
Backup data

Question 9
1 out of 1 points

Computers are very complex and have frequent
problems so it is very rare that a problem is caused by an error made by the
user.   Page 219
Answer
Selected Answer:

 False

Question 10
1 out of 1 points

What does the term x86 refer to?   Page
230
Answer
Selected Answer:

 d.
32-bit processors

Question 11
1 out of 1 points

If you get an error message about a missing DLL,
the easiest way to solve this problem might be to reinstall the
application.   Page 245
Answer
Selected Answer:

 True

Question 12
1 out of 1 points

Which of the following common blue screen errors
means the hard drive is most likely corrupted?   Page 230
Answer
Selected Answer:

 d.
NTFS_FILE_SYSTEM

Question 13
1 out of 1 points

Which Windows tool monitors activity and alerts
you if a running program appears to be malicious or damaging the
system?   Page 216
Answer
Selected Answer:

 b.
Windows Defender

Question 14
1 out of 1 points

What should be entered at a command prompt in
order to scan all system files?   Page 233
Answer
Selected Answer:

 c.
sfc /scannow

Question 15
1 out of 1 points

Which Windows tool allows an administrator to
decrypt a file that is not available because the user account that encrypted
the file is no longer accessible?   Page 212
Answer
Selected Answer:

 d.
Cipher

Question 16
1 out of 1 points

Which of the following can you do if you suspect
an application requires more privileges than the currently logged-on
account?   Page 246
Answer
Selected Answer:

 b.
use the Run as administrator
shortcut menu option

Question 17
1 out of 1 points

You can quickly identify a problem with memory or
eliminate memory as the source of a problem by using the ____
tool.   Page 231
Answer
Selected Answer:

 a.
Memory Diagnostics

Question 18
1 out of 1 points

Which Windows utility can be used to view and
modify partitions on hard drives and to format drives?   Page 213
Answer
Selected Answer:

 b.
Disk Management

Question 19
1 out of 1 points

What is the most likely cause of an improper
shutdown or system lockup?  Page 234
Answer
Selected Answer:

 a.
hardware problem

Question 20
1 out of 1 points

What should be done if a system cannot boot from
the hard drive?   Page 232
Answer
Selected Answer:

 b.
Boot from the Windows setup
DVD

Question 21
1 out of 1 points

Which tool should be the first one to use when a
blue screen error has occurred?   Page 228
Answer
Selected Answer:

 d.
Microsoft web site